Blog Post

Absolutely, our notes are legitimate doctor's excuse notes. Your note is written by a healthcare provider licensed in your state who has evaluated your condition. Our experienced doctors understand the standard layout and requirements of a doctor's note, ensuring that they are accepted by employers and schools.

Your note will generally be delivered within 60 minutes.
If you haven't received your note, please follow these steps to locate it:

‍Do you have space? Your note will not be delivered if your email inbox is full.
‍Check Your Inbox: Sometimes, new emails can be overlooked. Look specifically for an email from certicare.org
‍Check Spam or Junk Folder: Important emails can sometimes be mistakenly filtered into the Spam or Junk folder. If you find the email there, you can mark it as "Not Junk" or "Not Spam" to move it back to your Inbox.
‍Check Other Folders: If your email account has filtering rules set up, the email might be in an unexpected folder like 'Updates' or 'Promotions'.

If after checking these areas you still cannot find the note, please let us know by emailing us at support@certicare.org. We can resend it to an alternate email address.

Our service is designed for patients with mild, self-limiting conditions such as common respiratory viruses, stomach upset, and symptoms of previously diagnosed chronic conditions like migraines. We also provide notes for the care of a family member or child, as well as for absences due to medical appointments. Please email us at support@certicare.org if you have questions about whether our service is appropriate for your condition.

If your employer calls the number on the note, we will confirm the name of the healthcare professional who conducted the evaluation, the date of the evaluation, the specific dates recommended for your absence, and your expected return to work date. During this verification process, we maintain a high level of confidentiality and professionalism. We do not disclose detailed personal medical information.

We're not able to backdate notes due to legal and ethical standards. But don't worry, it's common for patients to see their doctor following an illness to get documentation for their employer.

No, our service is not a subscription. You are only charged once for each note you request. We understand that patients sometimes worry about recurring charges, but rest assured, you will only be billed for the specific service you choose.

We are not able to provide excuse notes for absences that are related to serious illnesses or symptoms. Examples of conditions we're unable to help with include severe infections, uncontrolled mental illness, or symptoms such as high fever, chest pain, or difficulty breathing. If you have a serious health condition or symptoms that require medical attention, we strongly recommend seeking care from a healthcare provider who can offer the appropriate treatment and support. Please email us at support@certicare.org if you have questions about whether our service is appropriate for your condition.